Coronavirus notice for Aava customers

Published on 1.4.2020

This notice contains instructions and tips for Aava’s private and occupational health customers.

Appointments during the epidemic

We treat all illnesses and ailments during the coronavirus epidemic. Don’t be left alone with your symptoms – seek advice from Aava customer service or occupational health care when necessary. We will guide you forward.

We hope customers are particularly careful not to arrive at the medical centre with respiratory symptoms (including runny nose, cough, fever, sore throat and shortness of breath). This helps us protect other customers and our staff from infection.

During the coronavirus epidemic, we strongly recommend that customers primarily book remote appointment times.

Note: If it is determined in a remote appointment that the patient needs sick leave of less than 10 days, the sick leave certificate can be sent to the patient in encrypted email as a PDF attachment. The employee delivers the certificate to the employer themselves

If a remote appointment is not suitable for treating your illness, you are welcome to visit our clinic. In order to minimise the risk of infection, we have concentrated the treatment of respiratory infection patients at our Kamppi, Tapiola and Järvenpää clinics, and in designated areas within these clinics. Care counsellors check customers’ symptoms at the door and safely guide both symptomatic and asymptomatic patients to the areas reserved for them. 

When a customer comes to the clinic due to infection-related symptoms, the appointment price includes a separate EUR 10 fee for protective equipment needed during the epidemic.

If you need advice, consult our customer service by phone, tel. 010 380 3838

Coronavirus testing

At Aava, coronavirus testing is performed at the Järvenpää, Oulu Rusko and Kamppi, Helsinki, clinics. Coronavirus testing is only performed on the basis of a doctor’s referral. Your doctor will assess the need for testing primarily during a remote appointment.

What you should do if you suspect a coronavirus infection

Private customer:

If you suspect an infection and have respiratory symptoms, but are otherwise in good health, you can stay at home. (THL’s instructions on how to treat coronavirus infection at home. – in Finnish) The most important thing is to stay indoors and avoid all unnecessary contact with other people. The virus is extremely contagious. You can also seek advice from your municipality’s health counselling service. 

If necessary, book a remote appointment with Aava or call Aava’s customer service on 010 380 3838. You can also seek advice from your municipality’s health counselling service. 

You can also fill out the Oma olo coronavirus questionnaire (In Finnish). The questionnaire is for assessing the probability of coronavirus infection and providing advice on preventing the spread of the virus and assessing the need for treatment.

 Aava occupational health care customer, employee:

If you suspect that you have the coronavirus, or if you have respiratory symptoms, contact your own occupational health nurse, online doctor, occupational physician or Aava customer service by phone on 010 380 3838. If you are a Luotsi customer, please contact Luotsi. You can also seek advice from your municipality’s health counselling service. 

We ask you to contact us by telephone to ensure that we can serve our customers safely during the epidemic.

Advice and general information on the novel coronavirus is also available via the national helpline set up for this purpose. The service is available on weekdays from 8 a.m. to 9 p.m. and on Saturdays from 9 a.m. to 3 p.m. The helpline can be reached on 0295 535 535. The helpline does not, however, provide health counselling or advice regarding acute symptoms that may require emergency care.

Returning from abroad

According to THL’s recommendation, all returnees from abroad should, as far as possible, remain isolated from other people, or in quarantine-like conditions, for 14 days. If you need to see a doctor during this time, please book a remote appointment.

Good hygiene remains the most important way of preventing infection

The best way to protect yourself from coronavirus and other respiratory infections and to prevent their spread is to wash your hands thoroughly and cough or sneeze hygienically.

Aava’s occupational health care customer organisations

We recommend that you set up a team in your workplace to come up with ideas on how to prevent a large number of employees from falling ill at the same time, and try to find solutions for supporting employees during difficult times.

During the coronavirus epidemic, the employer must assess whether the risk of coronavirus infection at work is increased compared to the rest of the population. The risk assessment should be based on factors such as the number and duration of close contacts and the possibility of protection. Occupational health care will help in carrying out the risk assessment.

Do not hesitate to get in touch with your occupational health care contact person – we will support you in every way we can in the management of the epidemic. For example, our occupational health care staff organise coronavirus-related question and answer sessions for companies.

In addition, our occupational health care teams organise remote counselling related to the coronavirus outbreak. For example:

  • Support for daily life during the epidemic
  • Tips for teleworking
  • Managerial work during the coronavirus outbreak; managing teleworking, supporting employees’ work ability and well-being

Recommendations and guidelines concerning travel and quarantine

The World Health Organization (WHO) has declared the coronavirus outbreak a global pandemic. The risk of coronavirus infection has increased throughout Europe and the rest of the world, which means that all travel should be avoided.

Workplaces should also consider their practices related to possible quarantines of asymptomatic employees who are able to work. If the authorities in Finland require a citizen to go into quarantine, that person is entitled to sickness allowance on account of an infectious disease. The employer should assess whether it makes more sense that the employee works remotely or is placed in quarantine.

The Finnish government recommends that anyone returning from abroad should self-isolate and stay at home for two weeks following their return. Some employers have ordered returnees to work remotely where possible. If a returnee from abroad shows respiratory symptoms, they should contact the occupational health care or public health care by phone.

During the epidemic, we recommend that the duration of the absence period with the superior’s permission is 7–10 days. Due to the risk of infection, an employee with flu symptoms should stay at home.

Sickness allowance on account of an infectious disease

An employee who has been placed in quarantine by the authorities is eligible for a sickness allowance on account of an infectious disease. Information on Kela’s sickness allowance on account of an infectious disease.

What to do if a person in the workplace is suspected of having a coronavirus infection

The patient is taken to a room or area where they will not infect others. Communication with them can take place by phone. The patient can contact their own occupational health care service or the local health centre by phone.

Links to websites you are advised to follow daily:

FIOH guidelines for employers

Coronavirus COVID-19 – Latest updates

Timo Vänttinen
Chief Physician, Occupational Health Care Business Operations
Aava Medical Centre

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