Coronavirus notice for Aava customers

Published on 1.4.2020

During the coronavirus epidemic, we strongly recommend that customers primarily book remote appointment times, especially if you have respiratory symptoms. This bulletin summarises the relevant information for Aava’s private and occupational health customers.

Information about the spread of the coronavirus and related instructions are updated on the website of the Finnish Institute for Health and Welfare (THL). At Aava Medical Centre, we follow THL’s guidelines and update our instructions accordingly.

Appointments during the epidemic

We treat all diseases and ailments during the coronavirus epidemic. However, we expect customers to be extremely careful not to come to the medical centre if they have respiratory symptoms. This helps us protect other customers and our staff from infection.

If you have respiratory symptoms or suspect that you may have been exposed to the coronavirus, book a remote appointment or change your normal physical appointment to a remote appointment. If you need an appointment for some other reason but are experiencing flu symptoms, book a remote appointment or contact our customer service first.

Read more about our remote appointments here, and book an appointment. Our customer service team is happy to assist you with appointment changes, call 010 380 3838. 

Coronavirus testing

Coronavirus testing will be conducted at Aava from Monday 23 March 2020 in Järvenpää, and from 24 March 2020 in Kamppi, Helsinki. 

Coronavirus testing (in Finnish) is only performed on the basis of a doctor’s referral. Your doctor will assess the need for testing primarily during a remote appointment. 

Check the criteria for coronavirus testing on the THL website: Criteria for coronavirus testing (in Finnish)

A person tested positive for coronavirus is placed in isolation. The patient will receive medical advice for isolation from the doctor. If the patient’s condition deteriorates in home care, they should contact public health care.

What to do if you suspect a coronavirus infection

Private customers

If you suspect an infection, you have respiratory symptoms, but you are otherwise in good condition, you can suffer from home. (THL's guidelines for home treatment for coronavirus – in Finnish). The most important thing is to stay indoors and avoid any unnecessary human contact. The virus is easily transmitted. You can also get help from your local health center.

You have been infected with the coronavirus, make an appointment, if necessary, with a remote doctor at Aava or call Aava’s customer service on 010 380 3838.

Aava occupational health care customers and employees:

If you suspect you have been infected with the coronavirus or you have respiratory symptoms, phone your designated occupational health nurse, a remote doctor, your occupational health doctor or Aava’s customer service on 010 380 3838. If you are a Luotsi customer, please contact Luotsi. You can also get help from your local health center.

We request that you contact us by telephone to ensure that we can serve our customers safely during the epidemic.

Advice and general information on the novel coronavirus is also available via the national helpline set up for this purpose. The service is available on weekdays from 8 a.m. to 9 p.m. and on Saturdays from 9 a.m. to 3 p.m. The helpline can be reached at 0295 535 535. The helpline does not, however, provide health counselling or advice regarding acute symptoms that may require emergency care.

Good hygiene remains the most important way to prevent infection

The best way to protect yourself from the coronavirus and other respiratory infections and to prevent their spread is to wash your hands thoroughly and cough or sneeze hygienically.

Always wash your hands

  • When you come inside
  • before making a meal and eating
  • after using the toilet and changing a diaper
  • blowing your nose, coughing and sneezing
  • touching surfaces that a person with a flu has touched

Note: Also avoid shaking hands and greet people in ways that do not involve physical contact.

Cough properly and stop the spread of microbes

  • Cover your mouth and nose with a paper tissue when coughing or sneezing.
  • If you do not have any tissues with you, cough or sneeze into the upper part of your shirt, never onto your hands.
  • Place the used tissue immediately to the waste bin.
  • Avoid touching your face when you haven’t washed your hands.

Guidelines for Aava’s occupational health care customer organisations

It is recommended that workplaces establish a team that takes responsibility for the preparations that are necessary for a potential epidemic.

If the risk of coronary infections increases in Finland, consider measures in your workplace to prevent everyone from becoming ill at the same time.

  • Promote remote work.
  • Face-to-face meetings should be limited to only those that are absolutely essential.
  • Where possible, use virtual meetings and electronic communication.
  • When spring comes, bring out the bicycle stands as early as possible.
  • Use flexible working hours and offer more opportunities for shift work to prevent employees from having to travel in crowded public transport systems and also to minimise the number of employees who are at the workplace at the same time.

Recommendations and guidelines concerning travel and quarantine

The World Health Organization (WHO) has declared the coronavirus outbreak a global pandemic. THL has consequently abandoned the classification of countries and territories as epidemic areas. The risk of coronavirus infection has increased throughout Europe and the rest of the world, which means that all travel should be avoided.

Workplaces should also consider their practices related to possible quarantines of employees without symptoms who are able to work. If the Finnish Government subjects its citizen to a quarantine, the citizen is entitled to compensation on account of the communicable disease. In this case, the employer does not have to pay the salary for the duration of quarantine. The employer should assess whether the employee could work remotely or be in a quarantine.

There are some Finnish working-age people in the epidemic areas who are returning to Finland. The Finnish government recommends that anyone returning from abroad should self-isolate and stay at home for two weeks following their return. Some employers have ordered such employees to work remotely where possible. If the employee returning from the epidemic area has respiratory tract infection symptoms, the employee should contact the occupational health care or public health care by phone.

Especially during the respiratory tract infection epidemic, we recommend that the duration of the absence period with the superior’s permission be at least 7–10 days. Due to the risk of infection, an employee with flu symptoms should stay home.

Sickness allowance on account of an infectious disease

An employee who has been placed in quarantine by the authorities is eligible for a sickness allowance on account of an infectious disease. Information on Kela’s sickness allowance on account of an infectious disease

Do this if the person in the workplace is suspected of being infected with corona.

The patient is directed to a room or area where he does not infect others. He can be contacted by phone. The patient should contact the occupational health care or public health care by phone.

Links to websites you are advised to follow daily:

FIOH Guidelines for employers

Coronavirus COVID-19 – Latest Updates


Timo Vänttinen
Chief Physician, Occupational Health Care Business Operations
Aava Medical Centre

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